Privacy Policy

1. Information We Collect

We collect only the information necessary to deliver our mobile detailing services and communicate with you effectively. The information we collect includes:

• Contact details: Your name, phone number, email address, and residential or service address within our Geelong coverage area.
• Vehicle information: Make, model, year, colour, registration, and any specific concerns or conditions you tell us about your vehicle.
• Booking details: Service type, package tier, preferred date and time, and any special instructions for accessing your property or vehicle.
• Payment information: We do not store your full credit card details on our servers. Card payments are processed securely through our mobile payment terminal or third-party payment providers.
• Communications: Any emails, messages, or feedback you send us, including reviews and testimonials you choose to provide.
• Website usage: Anonymous analytics data such as pages visited, time spent on site, and referral sources. This helps us improve our online experience.

2. How We Use Your Information

We use your personal information solely for the purposes of operating our mobile detailing business and providing you with the best possible service. Specifically, we use your data to:

• Confirm, manage, and complete your booking, including sending appointment reminders and follow-up communications.
• Contact you regarding your service, such as confirming your address in Geelong or notifying you of any delays.
• Process payments and maintain accurate financial records for taxation and business compliance.
• Maintain a service history for your vehicle so we can recommend appropriate future treatments and track warranty coverage.
• Respond to your enquiries, complaints, or warranty claims in a timely and personalised manner.
• Send occasional service reminders, seasonal promotions, or news about new packages. You can opt out of marketing communications at any time by replying STOP or using the unsubscribe link in our emails.
• Improve our services and website based on customer feedback and usage patterns.

3. How We Store & Protect Your Data

We take the security of your personal information seriously. All customer records are stored on password-protected devices and cloud-based systems with encryption. Access to your data is restricted to our direct team members who need it to perform their roles.

• We use industry-standard security measures to protect against unauthorised access, alteration, or disclosure of your data.
• Physical records, where kept, are stored in a secure location with restricted access.
• We regularly review our data handling practices to ensure compliance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to any third party for marketing purposes. We only share your data in the following limited circumstances:

• Service providers: We may share necessary information with trusted third parties who help us operate our business, such as payment processors, accounting software providers, and SMS reminder services. These providers are bound by confidentiality and are only permitted to use your data for the specific purpose we engage them for.
• Legal compliance: We may disclose information if required by law, such as in response to a court order, subpoena, or request from a government agency.
• Insurance purposes: In the rare event of a damage claim, we may share relevant details with our insurer to process the claim fairly and efficiently.

5. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and gather anonymous analytics data. Cookies are small files stored on your device that help us:

• Remember your preferences and improve site functionality.
• Understand how visitors use our website so we can improve content and navigation.
• Measure the effectiveness of our online marketing campaigns.

You can disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website, such as form submissions or booking functionality.

6. Google Business Profile & Reviews

When you leave a review on our Google Business Profile, that review is publicly visible and subject to Google's own privacy policy and terms of service. We may display selected reviews on our website with your first name and suburb only (for example, "Sarah from Newtown"). If you do not want your review displayed on our website, please contact us and we will remove it promptly.

7. Before & After Photography

We may take photographs of your vehicle before and after our service for quality assurance, internal training, and marketing purposes. These images may be used on our website, social media channels, and Google Business Profile. We never display your registration plate or any identifying personal items without blurring or removing them first.

If you prefer that we do not photograph your vehicle or use your images in any marketing materials, please let us know before we begin the service. We will respect your wishes completely and will not take or use any photographs of your vehicle.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, we keep customer records for 7 years for taxation and business compliance purposes. After this period, your data is securely deleted or anonymised.

Marketing communication records are maintained only while you remain subscribed. If you opt out, your contact details are removed from our marketing lists within 10 business days, although they may remain in our service records for the retention period described above.

9. Your Rights & Choices

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or outdated information.
• Request deletion of your personal data, subject to our legal obligations to retain certain records.
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, simply contact us using the details on our Contact Us page. We will respond to all requests within 30 days.

10. Changes to This Privacy Policy

Glens Car Detailing may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or if you would like to access, correct, or delete your personal information, please contact us directly. We are committed to handling your privacy concerns with care and transparency.